Thursday, August 19, 2010

"out of my hands"

This is in regards to the last momoko dolls Pre Order - the CATS Collection.... and brought on by a disgruntled customer - as we were not able to get her a Happy Cat (Exclusive to Japan Only)... we can only APOLOGIZE enough to her and all others who requested her - but as you all very well know, as with the Previous Petworks Releases - the allocations is out of our hands....

We are always told when we can post the new releases.... take orders.... send in our order... then a week or so later, we are given the QTY that will be allocated to us.... sometimes we get exactly the number we have requested but more often than not, a whole lot less.... especially on JAPAN EXCLUSIVE ones.... This is always disappointing and frustrating but at the same time, I accept as it is really up to Petworks what they want to give me... and for the most part, as disappointed as I am, the customers - they too, understand...

But I suppose, now and again, a collector really falls in love with a doll - and when something like this happens and they cannot get the doll - they get totally disgruntled and needs to rant and share their frustrations.... this I can understand... But to have it come from a customer who we have been serving for quite some time... whom we have had a good relationship for the most part... whom we were able to come through, not for all, but now and again - IT DOES HURT.... and no matter how I try to just SHRUG it off - it affects me, still...

So I need to make it clear again regarding the Petworks' releases:
-We can take your orders/requests for them but NOTHING is GUARANTEED till we actually get ALLOCATIONS from Petworks, and we CONFIRM your orders... at which time is when we ask you for you for your DEPOSITS/FULL PAYMENTS....

We are sorry that we INCONVENIENCE you... that we DISAPPOINT you by not being able to provide you with your request all the time - which can be very disheartening and frustrating (for us all)... and we can only HOPE that you do try to understand the situation - that Quantities ALLOCATED to us are clearly out of our hands....


So this particular instance is not any different.... I took pre-orders... I wrote that I will CONFIRM as soon as I get my CONFIRMATION with Petworks a week later - and that this is the reason why no money was needed at the time orders were placed.... and as always, the one LIMITED to JAPAN ONLY is the one most everyone wants.... 54 people ordered this.... and I was allocated 7 pcs..... and as always, I went by the order the orders were received and unfortunately she was # 14....

I sent out the Bad News email to the UNLUCKY ones on the 18th, the day after I got my allocations.... everyone's email was sent out at the same time -- and am sure the others can vouch for this..... So I feel, I was doing my share, and best, as always in trying to get the dolls we all want but clearly we cannot win them all....
We TRULY REGRET DISAPPOINTING ANYONE by not being able to fill orders.... of course, you are entitled to your own opinions/feelings/rants.... and you also have the right to take your business elsewhere.... this we REGRET but again, it is your decision and we RESPECT it... And we only ask that you TRY TO ALSO UNDERSTAND our SITUATION...

R&D Fashion Dolls


  1. Rudi, please do not feel badly. All exclusive dolls are limited like this. Many are drawn by lottery only. I have recently gotten into Volks Dollfie Dreams dolls and those are very limited and hard to come by in the USA and can only be bought (first hand) by luck of the draw in the lottery. If your name is picked, then you get the chance to purchase. It is not even first come, first served. This is teh way with many exclusive dolls. All collectors SHOULD know this by now and be prepared when it is a limited edition. It is disappointing when we don't get the dolly we wish and hope for, but there are other outlets if you truly want the doll. Auctions, other dealers, second-hand market. Or simply wait for the next release - all Momokos are gorgeous. I am sure the next ones will be just as lovely. It is NOT your fault and folks should be more understanding.

  2. I remember you got me the very first US released momoko so long ago. One of the reasons I never collected her seriously was because I hate disappointment and frustration! I want to take this opportunity to THANK YOU for all those hard to find dolls you were able to get me over the years, for always being kind and fun. You are lovely.

  3. I'm sorry you had to deal with many upset people... I really appreciate our smaller doll dealers especially ones local in the Asia-Pacific areas... I don't buy much from you but I'll try (you are much closer than Japan hehe)

  4. Nice dolls, I think they are all pretty, anyway I found this website that can create a super-realistic doll heads of anyone from just a photo. Imagine making doll of yourself, your kids, your boss or your favorite celebrity!

    Apparently they can make the heads in many scales to fit Barbie-like dolls, Tonner dolls or even smaller figurines like Polly Pocket.

    Anyway, thought it might be interesting to your readers.